Welcome to CHITS Health Care. These Terms of Service (“Terms”) explain the rules, responsibilities, and conditions that apply when you use our website, contact us, request care services, engage our staffing solutions, or apply for employment opportunities through CHITS Health Care.

By visiting our website or using any of our services, you confirm that you have read, understood, and agreed to these Terms. If you do not accept these Terms, please stop using our website and services immediately.

1. About CHITS Health Care

CHITS Health Care provides a range of healthcare and care-related services throughout the United Kingdom. Our work includes but is not limited to:

• Home care support for adults and elderly individuals
  
  
• Child care and support services
  
  
• Healthcare staffing solutions for care providers
  
  
• Recruitment services for temporary and permanent placements
  
  
• NHS-supported clinical and non-clinical staffing assistance
  
  

Our website is designed to provide information about our services, allow users to contact us, and enable candidates and clients to submit enquiries.

2. Acceptance of Terms

When you use our website, submit a form, communicate with our team, or request any service, you agree to follow these Terms. These Terms apply to:

• Website visitors
  
  
• Clients and service users
  
  
• Family members or representatives making enquiries
  
  
• Healthcare organisations requesting staff
  
  
• Job applicants and candidates
  
  
• Staff members working through CHITS Health Care
  
  

If you are using our services on behalf of an organisation or another person, you confirm that you have authority to do so.

3. Website Use and Behaviour Rules

You agree to use the CHITS Health Care website in a respectful and lawful manner. You must not use the website to perform actions that could harm our organisation, our users, or our systems.

Prohibited actions include:

• Attempting to gain unauthorised access to the website or its server
  
  
• Uploading harmful software, viruses, or malicious scripts
  
  
• Using automated tools to scrape data or content from the site
  
  
• Submitting false information through our forms
  
  
• Attempting to disrupt website performance or functionality
  
  
• Copying, reproducing, or distributing our content without written permission
  
  

We reserve the right to block access to our website if we believe misuse is occurring.

4. Website Content Disclaimer

All information displayed on the CHITS Health Care website is provided for general guidance only. While we aim to keep our website updated, we do not guarantee that all information is always complete, accurate, or available at all times.

Service descriptions, job opportunities, and staffing availability may change based on operational requirements and location.

Nothing on this website should be treated as:

• Medical advice
  
  
• Clinical diagnosis
  
  
• Legal advice
  
  
• Professional healthcare recommendation
  
  

For medical decisions, users must consult qualified healthcare professionals.

5. Service Availability and Coverage

CHITS Health Care provides services across the UK; however, service availability depends on staffing capacity, location, and specific client requirements.

We may not always be able to accept every enquiry. If we cannot provide services, we may:

• Suggest alternative arrangements
  
  
• Offer future availability
  
  
• Refer you to appropriate external resources where possible
  
  

Acceptance of an enquiry does not automatically mean a service contract has been formed.

6. Care Services – General Conditions

When a client requests adult, elderly, child, or specialist care services, CHITS Health Care may perform an assessment to understand the level of support required.

Care services may include:

• Personal care and hygiene assistance
  
  
• Companionship and wellbeing support
  
  
• Mobility support
  
  
• Meal preparation
  
  
• Medication reminders
  
  
• Specialist support such as dementia or palliative care
  
  

6.1 Care Standards

Our staff are expected to deliver care in line with UK care standards and safeguarding principles. However, the success of care services can also depend on cooperation from the service user, family members, or the care environment.

6.2 Client Responsibilities

Clients or representatives must ensure:

• Accurate care needs are communicated
  
  
• The environment is safe for care delivery
  
  
• Staff have reasonable access to the service location
  
  
• Any risk factors are disclosed (mobility risks, behavioural concerns, pets, etc.)
  
  

Failure to disclose relevant information may impact the safety and delivery of care.

7. Healthcare Staffing Services – General Conditions

CHITS Health Care supplies trained staff to healthcare organisations such as:

• Care homes
  
  
• Nursing homes
  
  
• Supported living facilities
  
  
• NHS-supported environments
  
  
• Private healthcare providers
  
  
• Community healthcare services
  
  

We aim to provide suitable professionals based on the needs of the organisation.

7.1 Staffing Requests

Organisations requesting staff must provide clear details such as:

• Role requirements
  
  
• Shift timings
  
  
• Skills and qualifications required
  
  
• Work location
  
  
• Any additional responsibilities expected
  
  

7.2 Placement Limitations

We do our best to meet urgent staffing requests, but we cannot guarantee availability for every request. Staffing is subject to candidate availability and compliance clearance.

8. Recruitment and Candidate Applications

CHITS Health Care works with job seekers and healthcare professionals who wish to join our team or work through our staffing network.

By submitting a job application, you confirm that:

• The information you provide is truthful and accurate
  
  
• Your qualifications are legitimate
  
  
• You have the legal right to work in the UK
  
  
• You are willing to complete compliance requirements such as DBS checks
  
  

We may contact candidates by phone, email, WhatsApp, or other communication channels provided during the application process.

Submitting an application does not guarantee:

• Employment
  
  
• Immediate placement
  
  
• A job offer
  
  
• A fixed number of shifts
  
  

All recruitment decisions are based on suitability, compliance status, and client demand.

9. Compliance, Background Checks and Verification

Because CHITS Health Care operates within regulated healthcare environments, we may require candidates to complete compliance checks, including:

• Right-to-work verification
  
  
• Identity verification
  
  
• DBS checks
  
  
• Reference checks
  
  
• Training certificate verification
  
  
• Health screening (where required)
  
  

Candidates who fail compliance requirements may not be eligible for placements.

10. Fees, Invoicing and Payment Terms

Certain services provided by CHITS Health Care may involve charges, depending on the type of service requested.

10.1 Care Services

Clients will be informed of applicable fees before the start of service delivery. Pricing may depend on:

• Duration of care
  
  
• Type of support required
  
  
• Specialist care requirements
  
  
• Location and travel needs
  
  

10.2 Staffing and Recruitment Services

Healthcare organisations using our staff supply services may be invoiced based on:

• Hours worked
  
  
• Staff category (carer, nurse, support worker, etc.)
  
  
• Contract type (temporary/permanent)
  
  
• Urgency of request
  
  

Payment timelines and invoicing terms will be agreed in advance.

11. Cancellations, Adjustments and Service Interruptions

We understand that clients and organisations may need to reschedule or cancel services. Cancellation conditions may vary depending on:

• The type of care arrangement
  
  
• Contract length
  
  
• Staffing commitments already made
  
  

If cancellations are made without reasonable notice, charges may apply depending on the service agreement.

CHITS Health Care may also pause or withdraw services if:

• Staff safety is at risk
  
  
• Payment obligations are not met
  
  
• There is misconduct or harassment toward staff
  
  
• There is repeated breach of service terms
  
  
• There are safeguarding concerns
  
  

12. Safeguarding and Zero Tolerance Policy

CHITS Health Care maintains a strict safeguarding culture. Abuse, harassment, threats, discrimination, or unsafe behaviour toward staff or service users will not be tolerated.

This includes:

• Physical abuse
  
  
• Verbal abuse
  
  
• Sexual harassment
  
  
• Racist or discriminatory behaviour
  
  
• Intimidation or threatening conduct
  
  

Where appropriate, safeguarding concerns may be reported to relevant authorities or regulatory bodies.

13. Privacy and Data Handling

We collect and process personal information in accordance with our Privacy Policy and applicable UK GDPR rules.

By using our services, you understand that:

• Personal data may be stored securely for service and compliance purposes
  
  
• Certain information may be shared with trusted partners where required (for example, care organisations or compliance providers)
  
  
• We will not sell your personal information for marketing purposes
  
  

For full details, please refer to our Privacy Policy.

14. Intellectual Property Rights

All website content including written material, service descriptions, branding, logos, design layout, and media belongs to CHITS Health Care unless otherwise stated.

You may not:

• Republish website content
  
  
• Use our branding for business purposes
  
  
• Copy service descriptions for commercial use
  
  
• Distribute our content without permission
  
  

Permission must be obtained in writing.

15. Limitation of Liability

CHITS Health Care works hard to ensure professional service delivery. However, we are not responsible for losses caused by:

• External service disruptions
  
  
• Website downtime or technical failures
  
  
• Delays caused by factors outside our control
  
  
• Incorrect details provided by clients, organisations, or candidates
  
  
• Events such as weather disruptions, transport delays, or emergencies
  
  

Nothing in these Terms limits liability where it would be unlawful to do so under UK law.

16. Third-Party Websites

Our website may include links to third-party websites. These links are provided for convenience only. CHITS Health Care is not responsible for the content, security, or policies of external websites.

You use third-party websites at your own risk.

17. Changes to These Terms

CHITS Health Care may revise these Terms at any time. Updated versions will be published on this page with the latest revision date.

Continued use of our website or services means you accept the revised Terms.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Kingdom, specifically the laws of England and Wales.

Any disputes or legal claims arising from these Terms shall be handled under the jurisdiction of UK courts.

CHITS Health Care

📍 United Kingdom
📧 info@chitshealthcare.co.uk
📞 +447437574241, +447733819259
🌐https://chitshealthcare.co.uk/